Steve Sutanto
Product Designer & Strategist Product Designer, Regulated Platforms Senior Product Designer Design Leader & Player CoachFifteen years designing across banking, insurance, healthcare, logistics and marketplaces. I work end to end, from discovery and service blueprints through prototypes engineering can build, and I settle scope with a working prototype before production code is written.
Fifteen years designing for regulated platforms in banking, insurance and healthcare. I turn compliance, security and clinical constraints into workflows people can act on without second guessing them, and I validate those workflows with running prototypes before engineering commits.
Fifteen years designing, hands on throughout. I own end to end design for platforms that thousands of internal users depend on: incident triage, identity and access, clinical intake, member journeys. I build working prototypes in code so scope gets settled on something real.
Fifteen years designing, the last six leading. I run hands on design in regulated industries while mentoring designers, building practice standards and shaping how teams frame problems. Equally at home in a critique, a discovery workshop and an executive readout.
Associate UX Director
CapTech Consulting · Remote, USA- Replaced fax and mail with secure upload for medical records at a major U.S. healthcare partner: 13% electronic adoption, files to 25,000 pages, three days off completion time.
- Player coach on a global beverage company's platform for deciding where marketing spend goes: research across five markets, a heuristic audit, thirty five features shipped since May.
- Built the review platform that work lives in: annotated prototypes, threaded comments, and an AI persona stakeholders can interview, plus a component library reconciled against the client's production code.
- Redesigned clinical quality tooling, cutting case intake from a four hour average through clearer workflows and a scalable interface.
- Owned the member experience for a national insurance provider's workplace benefits: claims, leave intake, return to work, ADA accommodation and payments in one portal across four product lines, on an architecture built to cut manual servicing and absorb new products and employer brands.
- Owned the member experience for a national insurance provider's workplace benefits: one portal across four benefit lines, built to cut manual servicing and absorb new products, roles and brands.
- Untangled a reliability platform used by 1,000+ engineers at a top 10 U.S. bank: incident triage and remediation, active usage up 104%, repeat engagement up 86%.
- Designed the identity and access framework beneath an embedded finance platform, where enterprise security constraints meet a developer experience nobody wants to fight.
- Mentored designers and product managers, and set the practice's critique framework and delivery standards.
- Created with the firm's product operating model and contributed to proposals and executive ready deliverables.
- Shaped CapTech's CX AI solutions framework and built the responsible AI toolkit and coach agent behind it: consultants use it in the flow of work, pursuits demonstrate rather than describe.
Senior Experience Designer
VML · Kansas City, MO- Led UX for Pfizer's clinical trial platform, improving enrolment and education flows across web, iOS and Android: page views up 23%, click through up 60%.
- Reworked authentication and registration for field operations platforms, reducing drop off and cutting load time by 37.5%.
- Scoped and tested reusable component patterns with engineering, balancing consistency against the edge cases that break it.
- Partnered with client stakeholders and engineering leads to take work from framing through production.
Product Design Lead
Ninja Van · Singapore- Directed UX for logistics platforms across six Southeast Asian countries: driver apps, warehouse tools and operational dashboards used by 1,000+ delivery agents.
- Designed the Grab integration, reaching roughly 92% SLA compliance through better payment reconciliation, real time tracking and monitoring workflows.
- Designed for unreliable connectivity, multilingual interfaces and time sensitive decisions, reducing operational errors.
- Introduced usability testing and cross functional design rituals to an engineering led culture.
Product & Design Lead
GetCraft · Jakarta, Indonesia- Ran product design for a multi sided marketplace, delivering roadmap features and internal tooling behind 5× revenue growth.
- Headed product and design: vision, roadmap and prioritisation, while staying hands on through discovery and delivery.
UX Design Manager
Blibli.com · Jakarta, Indonesia- Built the company's first iOS and Android design system, a shared component library across consumer apps and internal tools.
- Redesigned landing pages and lifecycle emails, adding roughly $2K in incremental daily revenue through testing and conversion work.
- Scaled the UX team from five to twenty designers, establishing design operations and mentoring.
- UX Designer, eHarmony · Los Angeles, 2015. Lifted mobile subscription conversion 10% through checkout testing.
- UX/UI Designer, SurfMyAds · Santa Monica, 2013 — 2015. Responsive interfaces and content systems behind SEO driven growth.
- UI & Production Designer, Rocketfrog · Los Angeles, 2011 — 2012. Cobranded social gaming experiences and developer handoff.
- Design Intern, Warner Bros. · Burbank, 2011 — 2012. Interactive marketing design and device testing for film releases.
The Art Institute of California
The Art Institute of Colorado
Udemy
Forrester
Product design and UX strategy · Enterprise and platform UX · Workflow and automation design · Information architecture · Service blueprinting · Design systems and pattern libraries · User research and usability testing · Accessibility (WCAG) · Identity, authentication and account management · Cross functional collaboration with product, engineering and risk
Build and shipFigma · Claude Code · GitHub · AI accelerated prototyping · Prototype to production alongside engineering
Regulated product design · Secure and privacy aware UX · Identity, authentication and account recovery · Trust critical and transactional flows · Clinical and claims workflows · Accessibility (WCAG) and inclusive design · Service blueprinting · Information architecture · Design systems · Usability testing with specialists · Working with risk, security and compliance partners
Build and shipFigma · Claude Code · GitHub · AI accelerated prototyping · Accessible, production ready component delivery
End to end product design · Platform and systems UX · Identity and access management · Workflow and automation design · Information architecture · Design systems and pattern libraries · Usability testing and experimentation · Accessibility (WCAG) · Funnel analysis and drop off reduction
Build and shipClaude Code · GitHub · Figma · Agent and skill authoring · Coded prototypes on a live link · Prototype to production alongside engineering
Design leadership and mentoring · Practice standards and critique frameworks · UX strategy and problem framing · Stakeholder alignment and executive storytelling · Operating model and service design · Hiring and team growth · Enterprise and platform UX · Design systems · Research practice · Proposals and go to market support
Build and shipAI enablement strategy · Agent and skill authoring · Responsible AI governance · Claude Code · GitHub · Figma
Let's talk about the work.
Tell me what you're building and where it's stuck.I read everything and reply within a couple of days, even when it isn't a fit.