Steve SutantoProduct Design & Experience Strategy
Work
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I make complicated systems
easier to use.

Complex problems across industries and domains. I adapt to each one and get something real in front of stakeholders and users early. Lately in banking, insurance and healthcare.

MEDICAL RECORDS RESILIENCY CLINICAL QUALITY EMBEDDED FINANCE LEAVE OF ABSENCE MARKETING INVESTMENT ONE APPROACH

Selected work

Shared under NDA. Email me or get a code on any case study.

Web deck · 8 works

Prefer it all at once? Every study, in one deck.

Open the web deck
When speed matters

Prototype first, so scope is settled before code.

Leave of Absence: five disconnected flows to one member journey, validated in days.

Insurance · Live demoCoverage timeline showing FMLA, short term disability and PFML across the months of a leave

A proof of concept from the initial pitch, showing the future state of marketing investment planning: state an intent, set guardrails and get an optimized plan, walked through end to end.

The guided demo is best viewed on a desktop.

Consumer goods · Proof of conceptGuided walkthrough of the marketing planner proof of concept, on its optimized view step
In their words
“Steve showed exceptional intelligence in bringing clarity to a highly visible and quickly changing atmosphere. His ability to bring a measured, expert approach is a key skill that sets him apart.”
Senior Director, Design — Fortune 100 fintech (2023)
“Steve's unique blend of skills spanning UX design, product management, and research has been invaluable. His structured approach clarified workflows and highlighted inefficiencies.”
UX Principal — national healthcare services company
“A true thought leader. His presentation on design debt was genius and highly engaging, making complex concepts relevant to the entire cross functional team.”
Design Practice Lead — CapTech Consulting
“Thoughtful and contemplative, always looking at the overall picture before presenting multiple ways of doing things. He would be on my shortlist for any project.”
Project Manager — national equipment rental company
Guiding principles

A few things I hold to, whatever the domain or the constraints.

Progress, not perfection

I'd rather learn in motion than wait for certainty. Discovery stays rigorous, but it keeps the work moving instead of holding it up.

Pivot with purpose

Scope and strategy can flex as we learn, as long as the outcome we agreed on stays in view.

Teamwork as a force

The best answers come out of the room, not after it. I bring engineering, risk and product in early so we find the constraints together.

Design for trust

In regulated work, clarity is what earns confidence. I design so people can act on what they see without second guessing it.

Thoughts and experiments

Let's talk about the work.

Tell me what you're building and where it's stuck.I read everything and reply within a couple of days, even when it isn't a fit.

Steve SutantoKansas City, MO | U.S. Remotestevesutanto@gmail.com
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Kansas City, MO | U.S. Remote