Steve SutantoProduct Design & Experience Strategy
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I make complicated systems
easier to use.

Banking, insurance, healthcare. Most of my work is deciding what to build, then making it real while it is still easy to change.

How I work now

Prototype fast enough to settle scope before engineering writes production code.

Leave of Absence for a national insurance provider: disability, PFML and workplace absence taken from five disconnected flows to one member journey, and from concept to a validated interactive prototype in days. The live prototype and a guided walkthrough are on the case study.

Leave of Absence · Coverage Leave of absence coverage timeline
In their words
“Steve showed exceptional intelligence in bringing clarity to a highly visible and quickly changing atmosphere. His ability to bring a measured, expert approach is a key skill that sets him apart.”
Senior Director, Design — Fortune 100 fintech (2023)
“Steve's unique blend of skills spanning UX design, product management, and research has been invaluable. His structured approach clarified workflows and highlighted inefficiencies.”
UX Principal — national healthcare services company
“A true thought leader. His presentation on design debt was genius and highly engaging, making complex concepts relevant to the entire cross functional team.”
Design Practice Lead — CapTech Consulting
“Thoughtful and contemplative, always looking at the overall picture before presenting multiple ways of doing things. He would be on my shortlist for any project.”
Project Manager — national equipment rental company
Guiding principles

A few things I hold to, whatever the domain or the constraints.

Progress, not perfection

I'd rather learn in motion than wait for certainty. Discovery stays rigorous, but it keeps the work moving instead of holding it up.

Pivot with purpose

Scope and strategy can flex as we learn, as long as the outcome we agreed on stays in view.

Teamwork as a force

The best answers come out of the room, not after it. I bring engineering, risk and product in early so we find the constraints together.

Design for trust

In regulated work, clarity is what earns confidence. I design so people can act on what they see without second guessing it.

Let's talk about the work.

Tell me what you're building and where it's stuck.I read everything and reply within a couple of days, even when it isn't a fit.

Steve SutantoKansas City, MO · U.S. remotestevesutanto@gmail.com
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© 2026 Steve Sutanto
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Kansas City, MO · U.S. remote