Modernizing Operations
Clinical case intake off spreadsheets and onto one work queue.
Intake time −85%16+ clinical roles servedRead the case study →
I make complicated systems
easier to use.
Complex problems across industries and domains. I adapt to each one and get something real in front of stakeholders and users early. Lately in banking, insurance and healthcare.I get something real in front of stakeholders and users early.Banking, insurance and healthcare.
Selected work
Smarter Marketing Investment Live demo
A marketing mix model analysts can read and edit with confidence, prototyped with AI and tested in four markets.
Demo works best on a desktop.
4 global marketsBulk edits in under a minuteRead the case study →Try the guided demo ↗
Untangling Resiliency
One reliability score every engineer and executive reads the same way.
104% user growth6 → 35 apps coveredRead the case study →
Streamlining Medical Records
Medical records, from fax and mail to a secure upload in one sitting.
3 days faster$13M in incentives unlockedRead the case study →
Embedded Finance
A bank selling banking as a platform, from concept to sandbox.
Pilot approvedVerification library adoptedRead the case study →
Leave of Absence Live demo
Five disconnected flows to one member journey, validated in days.
Principles in practice
Guiding principles
A few things I hold to, whatever the domain or the constraints.
Progress, not perfection
When the scope is fuzzy or the requirements don't exist yet, I start anyway. First I assess where things stand and talk to the users, the experts, or whoever speaks for them.
Pivot with purpose
Flexibility has been my mantra since early in my career. Scope shifts, priorities change, projects pause, pitches miss. I stay ready, so none of it is a surprise and the team keeps moving.
Teamwork as a force
The best answers come out of the room, not after it. I bring engineering, risk and product in early so we find the constraints together.
Design for trust
In regulated work, clarity is what earns confidence. I design so people can act on what they see without second guessing it.